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FREQUENTLY ASKED QUESTIONS


I have questions about an image / ordering

I'd love to help you with your order!  Please Contact me and we'll figure it out.

  • I can send you draft samples if you have a special request, so you can see before ordering.

For my Returns & Exchange Policy, please see below.

Can I order a size not shown?

Absolutely!  Please Contact me and let me know what size you require, and which image you're interested in, and I can arrange for a custom size print.

Do you offer black & White -or- Sepia toned versions of your images?

Absolutely!

  • Please visit my Black & White gallery to see a sampling of my images converted to Black & White.
  • I can also convert most images into a Sepia Toned, Vintage, Modern Wash finish - or - many other artistic effects.
  • Please Contact me with details of the image and finish you're interested in.  I can send you draft samples so you can see before ordering.

Do you accomodate custom orders? 

I will make every effort to accomodate a custom order. Please Contact me to discuss the details and receive a quote.

WHAT IS YOUR POLICY ON  RETURNS & EXCHANGES ?

  • As all products are custom printed for each order, I can not accept returns or exchanges except in cases of damage in transit; all sales are FINAL.
  • Please contact me prior to ordering if you have any questions about your potential purchase.

In the Case your order arrives damaged:

  • I stand behind every sale.
  • I do my utmost to ensure that your prints are professionally packaged with care and arrive safely at your home or business, however.... 
  • In the rare case your prints arrive damaged
  • Please keep all packaging and email me at pkphoto1@gmail.com with your order number and a description of the problem. 
  • I will reply as soon as possible and resolve the problem with a refund or replacement

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS My professional print shop will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
HI &AK Standard Shipping
HI &AK 2-Day Shipping
HI &AK Overnight Shipping
$0.00
$87.49$5.99
$11.99
$19.99
$32.80
$15.99$19.99$29.99
$87.50$174.99$9.99$11.99$19.99$32.80$15.99$19.99$29.99
$175.00
$262.49
$14.99
$16.99
$23.99
$58.73
$22.49$25.49$35.99
$262.50
$349.99
$18.99
$21.99
$34.99
$69.10
$24.69$28.59$45.49
$350.00
$524.99
$21.99
$37.99
$57.99
$119.94
$28.59$49.39$75.39
$525.00
$699.99
$35.99
$74.99
$99.99
$133.28
$46.79$97.49$129.99
$700.00
$1749.99
$49.99
$83.99
$125.99
$222.16
$64.99$109.19$163.79
$1750.00
$3499.99
$75.99105.99$149.99$322.19$98.79$137.79$194.99
$3500.00
Plus
$99.99
$149.99
$199.99
$444.34
$129.99$194.99$259.99

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

I can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

I am not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.

CAN I CANCEL MY ORDER?  

All print sales are final once the print is in production. Please contact pkphoto1@gmail.com as soon as possible if you need to cancel your order, and I will try to cancel it before it goes into production.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund for cases of items damaged in transit can take up to 3-5 business days.  

HOW DO I RETURN MY PACKAGE?  

Please do not return your package. 

As all products are custom printed for each order, I can not accept returns or exchanges except in cases of damage in transit; all sales are FINAL.

  • I stand behind every sale.
  • I do my utmost to ensure that your prints are professionally packaged with care and arrive safely at your home or business, however....
  • In the rare case your prints arrive damaged, 
  • Please keep all packaging and email me at pkphoto1@gmail.com with your order number and a description of the problem. 
  • I will reply as soon as possible and resolve the problem with a refund or replacement.  

WHO TO CONTACT?  

You can reach out at any time by email at pkphoto1@gmail.com or via my Contact page here

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

I would love for you to be the first to know about any new work I publish here! An easy way to stay in the loop is by signing up for my newsletter here ! You can also follow me on my social media pages as I am constantly posting about new work! Links below:

Instagram 

Facebook


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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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